What's included
Built to close the specific gaps in Shopify's native subscription support — the value-adds merchants look for when evaluating dedicated subscription platforms.
Self-Service Customer Portal
Customers skip, pause, resume, swap products, or reschedule their next delivery — without emailing support or canceling outright.
Dunning & Payment Recovery
Multi-day smart-retry on declined cards with escalating notices, and access paused automatically until payment resolves.
Cancellation Save Offers
When a customer starts to cancel, offer a configurable discount to stay — with cancellation-reason capture either way.
Bundling & Checkout Upsells
Build-a-box multi-product subscriptions, one-click checkout upsells, and automated gift-with-purchase rules.
Subscription Anchoring
Customers combine multiple subscriptions onto one shared delivery date — prompted automatically when deliveries fall close together, so they ship together and save on shipping.
Deep Analytics & Forecasting
Cohort-based subscriber LTV, churn broken out by product/tier/bundle, and inventory forecasting from active subscription cycles.
Built on Shopify's own subscription infrastructure
Subscription Concierge works directly with Shopify's native SubscriptionContract objects and
selling plans — there's no separate billing engine or customer database to keep in sync. Staff access to
customer records is logged, OAuth credentials are encrypted at rest, and data retention follows a documented
365-day policy. See the privacy policy for the full detail.
Currently in private beta
Subscription Concierge isn't on the public Shopify App Store yet. We're working directly with a small number of merchants during beta — if you'd like early access or just want to see a walkthrough, get in touch.
Request Early Access